Responsibilities

• Program setup and delivery across our network of suppliers and partners, from kickoff through execution
• Day-to-day management of delivery with partners, making sure programs move on schedule and suppliers hit their marks
• Campaign management on the back end, keeping workstreams coordinated across content, media, and lead gen
• CRM operations and management, keeping our systems clean, our data reliable, and our process built around a CRM that actually supports the business
• Building the operating system for how programs get managed. You'll design the SOPs and process that let us scale without everything running through one person's head
• Sales ops mechanics that improve program flow and hand-offs, always with an eye on the client experience
• Directing contract support to execute day-to-day work, with the opportunity to build and lead a team as the role grows
• Championing The PartnerVista Way across how the team operates, not just what's on the wall
• Product alignment. You'll have a real voice in shaping how our product evolves, working closely with the CEO as we grow that side of the business
• AI-driven automation. You'll identify and implement AI tools and workflows across both back-end operations and customer-facing programs, helping us stay lean as we scale

Requirements

• 10+ years in operations, program management, or delivery leadership, ideally in an agency, professional services, or partner/channel environment
• Experience building process and SOPs from scratch, not just following an existing playbook
• Comfortable directing external contractors and suppliers, and holding them accountable without burning relationships
• CRM fluency; you've owned or heavily used a CRM and understand how to structure it, so it drives the business instead of just tracking it
• Some exposure to sales ops or revenue operations, understanding how process changes upstream affect what happens downstream
• A product-minded operator; you think in systems and want a hand in shaping what we build, not just how we deliver it
• High ownership, accountability, and comfort with ambiguity; you'll be building the plane while flying it and that's part of the fun
• Strong written and verbal communication; you can run a room with partners and suppliers as easily as you can write the process documentation after
• Comfortable evaluating and implementing AI tools; you see automation as a lever for scale, not just a buzzword

Preferred

• Prior people management experience is a plus as we expect this role to evolve into a people leader over time

Benefits

• Health insurance available
• 401(k) with employer match
• 4-day work week
• fully remote