Responsibilities

• Own and steward the Chamber's brand — its positioning, visual identity, tone of voice, and market presence — ensuring consistency and credibility across all channels and audiences.
• Define how the Chamber is perceived as a market actor: as a convener, an economic driver, and the region's leading business membership organization.
• Lead brand architecture decisions, including how the Chamber's business units, programs, and initiatives are named, positioned, and presented to the market.
• Develop audience segmentation strategy — identifying which audiences matter most to the Chamber's growth and how messaging and channels should be tailored accordingly.
• Develop and own the annual marketing strategy, integrated across all of the Chamber's business units: Membership, Investor Relations, Programs, Events, Regional Partnership and the Foundation.
• Lead development of multi-channel campaigns spanning email, social media, digital advertising, print, and events — with clear goals, audience segmentation, and defined performance metrics.
• Shift the function from a reactive service model to a proactive strategic partner model, where marketing co-owns audience development, pipeline, and retention goals alongside business unit leaders.
• Oversee all campaign and materials production, including program and event marketing, promotional content, social media content strategy, and paid media execution.
• Serve as a strategic partner to the Membership and Investor Relations teams, co-owning acquisition, engagement, and retention communication strategies — not functioning as a downstream service provider.
• Develop member and investor-facing marketing that clearly articulates the Chamber's value proposition, supporting renewal, upgrade, and referral outcomes.

Requirements

• 8–12+ years of progressive marketing experience, with at least 3 years leading a marketing team and owning strategy — not just executing it.
• Demonstrated experience building and managing integrated marketing programs across multiple channels and audience segments.
• Fluency in marketing analytics, CRM systems, and marketing automation platforms.
• Strong written and verbal communication skills, including the ability to present strategy and performance clearly to senior leadership.
• Proven ability to work across multiple internal stakeholders and translate competing priorities into a coherent, executable marketing plan.
• Budget management experience with cost-center or functional ownership.

Preferred

• Experience in a membership organization, trade association, chamber of commerce, economic development entity, or mission-driven nonprofit.
• Familiarity with the Greater Philadelphia business community, civic landscape, or regional market.
• Experience managing agency and vendor relationships, including paid media and creative partners.
• Comfort operating in a matrixed environment where cross-functional influence matters as much as direct authority.

Benefits

• Working at the Chamber offers the best of both worlds—the resources and stability of a mid-sized business, paired with the purpose-driven mission of a nonprofit.
• As a key player in the region’s business community, the Chamber provides team members with access to a wide network of connections, professional development opportunities, and meaningful work that drives regional impact.
• With a team of about 65 employees, we’re large enough to offer strong support and infrastructure, yet small enough to provide opportunities to lead, grow, and make your mark.
• We foster a fast-paced, collaborative environment and offer competitive compensation along with an outstanding benefits package.