Responsibilities

• Marketing Consultants are the liaisons between the agency and its clients. They are the primary point of contact handling all the daily interactions, managing the projects, maintaining client retention, reviewing/assessing client’s progress and offering recommendations based on results, and fixing any issues that arise.
• As a Marketing Consultant, you’re the agency’s representative, project manager, and coach. We are NOT looking for someone who caters to clients without determining if it’s the best interest for them. We are looking for someone who is willing to say “no” and coach them to the best course of action.
• This Role Entails:
• - Managing up to 35 clients, serving as the primary point of contact via email, call, text, and video meetings
• - Maintaining and building client relationships based on high quality service, expectation setting and coaching
• - Managing the entire client life cycle, including kick off calls, launch calls, check ins, billing, and offboarding calls
• - Collecting client feedback and passing it along to the team to drive constant improvement
• - Coaching our clients and their sales teams, making sure they are managing & following up with leads and scheduling & confirming appointments
• - Working closely with the Fulfillment team
• - Upselling and asking for referrals and testimonials from clients

Requirements

• Required Skills:
• - Positive attitude and mindset is most important - you hold yourself accountable to the highest standards
• - Exceptional interpersonal, verbal, and written communication
• - Driven and confident with coaching others and setting expectations
• - Strong attention to detail, time management and organizational skills
• - Basic knowledge of digital advertising, with a keen interest to learn more
• - Proven project management skills with an emphasis on quality control
• - Self Starter - you are 100% comfortable working remotely and meeting deadlines without direct supervision
• - Team Player - You are able to collaborate with a small team, ask for help when needed and delegate tasks
• - Coachable - you are excited to participate in ongoing training and constantly pushing yourself to get better everyday

Benefits

• Work from home / anywhere in the world
• Flexible Schedule
• Health Insurance
• 401k Match
• Unlimited PTO Policy (just 1 week notice + approval)
• All expenses paid annual team retreat
• Advanced training opportunities
• Killer team of A-players that strives for excellence and supports one another