Responsibilities

• Maintain a basic understanding of the artist, their career, and notable achievements to engage and inform fans, which will be provided by Vibee producers and subject matter experts when training.
• Guide fans through various onsite activations and experiences.
• Provide clear instructions and assistance to ensure fans can fully engage with the activations.
• Troubleshoot and resolve any activation issues or technical glitches promptly.
• Liaise with technical support teams when necessary to ensure swift resolution of problems.
• Have a general understanding of the different experience packages purchased by fans.
• Answer questions related to these packages or redirect fans to the appropriate resource for further assistance.
• Stay informed about the concert event details, including schedules, venue information, and special instructions.
• Respond accurately to fan queries regarding the event.
• Interact confidently and professionally with fans ranging from 30 to 70 years of age and from various professional backgrounds.

Requirements

• Possesses excellent communication, interpersonal and customer service skills.
• Able to work a flexible schedule to support business needs.
• Capable of balancing multiple tasks at one time.
• Able to respond appropriately to changes in direction or unexpected situations.
• Works effectively with peers and supervisors to accomplish tasks
• Remaining upright on the feet, particularly for sustained periods of time
• Outgoing and friendly personality with a passion for meeting new people.
• Ability to work independently and as part of a team.
• Flexibility to work on weekends or evenings as needed.
• Must be able to tolerate loud noise levels & busy environments on site at our events.

Preferred

• Prior experience in a customer service, hospitality or brand ambassador role is preferred.