Responsibilities

• Order Management & ERP : Write and process program orders (Facilis/Syncore) for print, assets, and shipping. Compile production workflows from estimate to job closure and generate final invoices with complete COGS, freight, and fees.
• Data Validation & SLAs : Review client portal data on weekly/monthly cadences. Maintain a strict 2-hour approval window to prevent shipping delays and resolve complex data issues directly with client directors.
• Logistics & Inventory : Generate packing lists, BOLs, and specifications for 3PL partners. Track multi-warehouse SKU levels, manage UPC setups, forecast replenishment with a 10% safety buffer, oversee sample kit distribution, and sync cross-vendor transit data.
• Asset & Production Operations : Manage print asset pipelines between project software (Wrike) and production FTPs. Track proofs for timely approval and collect finished asset imagery for final sign-offs.
• Tracking & Account Accountability : Maintain live weekly status dashboards and internal cost sheets. Monitor daily multi-program milestones and serve as primary contact for order discrepancies and rapid replacement shipping.

Requirements

• 2–4 years of experience in project coordination, account management operations, supply chain, or print fulfillment logistics.
• Systems Tech-Stack:
• Project Management: Wrike (or similar platforms like Asana, Monday, or Basecamp).
• ERP/Order Entry: Facilis, Syncore, or similar inventory/order entry software.
• File Management: FTP client management.
• Data & Spreadsheet Literacy: Advanced proficiency in Microsoft Excel or Google Sheets (managing complex master tracking sheets, multi-column data sheets, and data validation).
• SLA Discipline: Exceptional time-management skills with a proven track record of operating successfully under high-pressure, strict turnaround windows.
• Communication: Clear, concise, and professional communication skills tailored for syncing multiple external corporate vendors and client-side leaders.
• Attention to Detail: Near-flawless accuracy in data entry and asset proofing; experience in print proofing or SKU/inventory management is highly preferred.

Benefits

• Hybrid position in Reston, Virginia
• Internal Company Recognition & Rewards
• 401k and Health Insurance Benefits
• 9 paid company holidays with an additional paid week off between Christmas and New Year’s Day