Responsibilities

• Serve as the primary day-to-day contact for a portfolio of Influenceish clients.
• Build strong, long-term relationships with brand partners.
• Lead client calls, weekly updates, performance reviews, and strategic conversations.
• Understand each client’s goals and translate them into clear priorities for our internal team.
• Coordinate across affiliate, creator, livestream, paid media, creative, production, and operations teams.
• Maintain clear timelines, deliverables, priorities, and expectations across multiple accounts.
• Monitor account performance and ensure clients understand results, opportunities, challenges, and next steps.
• Proactively identify issues before they become client problems.
• Identify opportunities to expand existing client relationships through additional Influenceish services.
• Work with leadership to develop strategies for improving TikTok Shop performance.

Requirements

• You have experience in Account Management, Client Services, or another client-facing role, preferably within an agency.
• You’re extremely comfortable communicating directly with clients.
• You can confidently lead meetings and communicate both good and bad performance.
• You’re organized enough to manage multiple brands, projects, deadlines, and internal teams simultaneously.
• You understand digital marketing and can quickly learn new platforms and strategies.
• You don’t wait for someone to tell you there’s a problem—you identify it and help solve it.
• You’re commercially minded and understand that great account management includes helping clients grow.
• You can turn complicated information into simple, actionable recommendations.
• You’re comfortable working in an entrepreneurial environment where things can change quickly.
• You take ownership of your accounts and care deeply about delivering a great client experience.

Preferred

• TikTok Shop
• E-commerce
• Influencer or creator marketing
• Affiliate marketing
• Digital marketing agencies
• Social media agencies
• Performance marketing
• Paid social
• Consumer brands
• Client services or account management