SocialTale is a global TikTok Shop specialist agency. We've driven $100M+ in client GMV and we're not slowing down. We work with leading e-commerce brands to drive measurable revenue through social commerce, combining data-driven strategy, creator partnerships, and hands-on execution.

We're fast-paced, collaborative, and obsessed with results. Every team member plays a key role in scaling our clients' success. As account manager, you'll be the operator responsible for launching and scaling DTC brands on TikTok Shop. You'll own performance end-to-end, lead a dedicated pod, and build the playbooks that turn good brands into dominant ones.

What You'll Own

• P&L Performance Full ownership of revenue, margin, and growth across your client accounts.
• Growth Strategy Build and execute go-to-market strategies across creative, affiliate, and paid channels.
• Team Leadership Lead a pod of affiliate coordinators, media buyers, and creative strategists.
• Creator Ecosystem Recruit, brief, and scale a high-performing network of creators aligned to your clients' categories.
• Promotions and Campaigns Run flash sales, product drops, and platform-native campaigns that dominate trends.
• Client Relationships Lead weekly calls, deliver clear growth insights, and operate as a genuine strategic partner for founders.
• Shop Operations Keep accounts optimised daily across listings, approvals, and campaigns.
• Performance Analysis Track GMV, ROAS, and CVR. Make fast, data-driven calls.
• Platform Intelligence Spot algorithm shifts early and ensure clients are first to benefit.

You're the Right Person If

• Ownership motivates you. Results are your scoreboard.
• You've scaled eCommerce brands and know the gap between strategy and execution.
• You lead by example, with internal teams and external creators.
• You understand TikTok as a commerce platform, not just a content channel.
• You're energised by building systems that compound over time.

Requirements

• 3-5 years in eCommerce or performance marketing with measurable growth results
• Experience managing TikTok Shop or scaled marketplace accounts (Amazon, Walmart, Flip)
• Strong background in creator partnerships, affiliates, and UGC-led campaigns
• Track record of growing client revenue in an agency or performance environment
• Confident communicator, client-facing and team-facing
• Data-driven with sharp instincts for when to pivot
• Working knowledge of TikTok Seller Center, ClickUp, and Google Sheets
• Genuine interest in TikTok culture and the direction of social commerce

What You Get

• Full schedule ownership, work when you perform best
• Structured leadership development and progression track
• Access to top eCommerce and marketing conferences, fully covered
• Early access to TikTok beta features and platform partnerships
• Referral bonus for brands you bring to the agency
• Budget for certifications, courses, and events
• Incentives for building your own thought leadership