Responsibilities

• Own the ongoing relationship for 3–6 brand accounts, serving as their primary contact
• Manage weekly/monthly client syncs — performance reviews, campaign planning, issue resolution
• Coordinate internally with live ops, talent, and affiliate teams to align execution with client goals
• Track GMV, live performance, and affiliate data; turn numbers into clear client-facing insights
• Identify upsell and expansion opportunities within existing accounts
• Support onboarding of new clients with Lynch and the ops team
• Draft recaps, proposals, and communications on behalf of accounts

Requirements

• 2–4 years of experience in account management, client success, or project coordination — agency or e-commerce background preferred
• Familiarity with TikTok Shop, LIVE commerce, or influencer/creator ecosystems
• Bilingual in English and Mandarin strongly preferred (most clients are China-based brands)
• Data-comfortable — you can read a dashboard, spot a trend, and explain it clearly
• Highly responsive, organized, and able to manage multiple accounts without dropping the ball
• Strong written and verbal communication in both languages

Preferred

Benefits