Responsibilities

• Own the full onboarding lifecycle for new clients, from technical discovery through platform go-live
• Manage onboarding timelines, scope, deliverables, and client communication
• Configure and QA the GTM tech stack, including Salesforce, HubSpot, Marketo, Demandbase, 6sense, ZoomInfo, Google Tag Manager, and GA4
• Provide day-to-day technical support: triage client-reported issues, troubleshoot integrations and data syncs, and manage vendor escalations
• Partner cross-functionally with Client Ops, GTM, and Product teams to align implementations with campaign strategy and reporting needs
• Build, document, and improve onboarding SOPs and scalable workflows
• Lead client kickoff and enablement sessions, translating technical setup into clear business value
• Ensure clean handoffs to Client Success with documented configurations, data mappings, and tracking implementations
• Mentor TechOps managers and specialists as we scale delivery

Requirements

• 7+ years in marketing operations, RevOps, technical onboarding, or systems implementation
• 3+ years hands-on with CRM and marketing automation platforms (Salesforce, HubSpot, or Marketo)
• Strong understanding of CRM and MAP architecture: lead routing, lifecycle stages, field mapping, data models, and reporting
• Experience configuring and troubleshooting integrations across CRM, MAP, ABM, analytics, and sales engagement platforms
• Working knowledge of APIs, data sync, ETL, and automation tools like Workato or Zapier
• Strong project management skills across multiple simultaneous client implementations
• Excellent client-facing communication, with the ability to turn technical concepts into clear recommendations
• Curiosity about AI, automation, and emerging marketing technologies

Benefits

• Work in-person with a collaborative, high-performing team
• Beautiful Spokane office with incredible views and a stocked kitchen
• Exposure to cutting-edge ABX, AI, and enterprise marketing technologies
• Opportunity to shape TechOps delivery at a fast-growing company
• Strong career growth into senior leadership roles