Responsibilities

• Serve as the initial point of contact for incoming sales leads via phone, internet, and referrals, with the goal of scheduling first-time appointments and providing accurate customer and appointment details to Sales staff
• Follow up on unassigned leads, cancelled or rescheduled appointments, and daily customer requests to support appointment-setting efforts
• Respond to customer questions and assist with scheduling appointments for Renovation Specialists in a courteous and timely manner
• Review daily activity reports and outstanding appointments with management and complete assigned follow-up actions as directed
• Maintain accurate CRM records by entering and updating customer information, checking for duplicate leads, resolving scheduling conflicts, and inputting sales dates to support data accuracy
• Assist with special events and marketing campaigns such as Call-a-Rama events, open houses, and other initiatives, including appointment setting across divisions when needed
• Support Lead Managers and Sales & Marketing staff with day-to-day operational tasks, assist with training activities as assigned, and participate in required team meetings
• Other duties as assigned

Requirements

• High school diploma/GED or equivalent required.
• Two plus years of relevant work experience required, Customer Service or Telemarketing preferred.
• Sales experience with a solid understanding of effective selling and closing techniques, along with proficiency in database and contact management systems
• Excellent customer service, communication and telephone skills.
• Strong attention to detail.
• Good organization skills.
• Travel Requirements 0-10%
• PHYSICAL REQUIREMENTS - Primarily sedentary work performed in an office environment