Responsibilities

• Partner with Loyalty leadership to set the course for the overall Sonesta Travel Pass program strategy.
• Lead key member benefit enhancement projects – e.g. cash & points; food & beverage earn and redeem; status gifting, etc. …
• Help manage framework for measurement of benefit/product usage, optimization and future enhancement.
• Contribute strategic input on how to govern the program’s financials via redemption and reimbursement policy, hotel tiers, Terms & Conditions, and program guides for the hotels.
• Partnerships – co-develop and activate new loyalty program partnerships; enhance existing partnerships; and maintain strong relationships with partner POCs.
• Manage gift card platform/partnership and other redemption/points purchase platforms.
• Act as the strategic liaison between STP program and other internal stakeholders and partner disciplines.

Requirements

• Bachelor’s degree required.
• 4+ years of progressive experience required.
• Travel, Hospitality, or Loyalty experience preferred.
• Strong strategic thinking, marketing, and analytic skills; critical thinker with sound business judgment.
• Excellent communication skills, with the ability to build relationships and negotiate with partners, story tell, present ideas clearly and persuasively to influence stakeholders.
• Ability to work in a fast-paced, entrepreneurial environment.
• A penchant for diving results and measuring impact.
• Collaborative – ability to build strong relationships with colleagues, internal and external partners.
• Proficiency in Microsoft Office, PowerPoint, Teams, Word and Excel.

Preferred

• Travel, Hospitality, or Loyalty experience preferred.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance