Responsibilities

• Champion AI-first GTM systems by integrating AI agents (e.g., Glean) into Salesforce and adjacent workflows, turning pilots into production solutions that deliver measurable time savings and productivity gains.
• Own and communicate the GTM systems roadmap, tightly aligned to company OKRs, quarterly priorities, and the GTM Technology Steering Committee.
• Set the long-term GTM systems vision and make impact-based prioritization decisions, including saying no to low-value work.
• Partner with Revenue, Product, Finance, and Engineering leaders to ensure GTM systems investments are tied to strategy and measurable ROI.
• Translate business goals into system requirements, implementation plans, and clear success metrics.
• Lead, develop, and hold accountable a high-performing GTM systems team (admins, delivery manager, analysts) with clear expectations and timely feedback.
• Address performance issues early and directly, using structured performance management where needed.
• Delegate execution while focusing your time on coaching, mentoring, and removing blockers.
• Build bench strength and career paths, including certifications and development plans for future technical leaders.
• Act as a trusted partner to GTM and Finance teams, understanding their workflows, pain points, and metrics.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Business, or related field (or equivalent experience).
• 7+ years of experience in GTM systems administration and architecture, with hands-on depth in Salesforce and at least one of HubSpot, Zuora, Gainsight, or Planhat.
• 5+ years of people leadership experience, including managing teams of 5+ technical professionals.
• Demonstrated track record of strategic leadership—setting vision, building roadmaps, and making prioritization tradeoffs aligned with business goals.
• Proven ability to develop and manage team performance—including setting expectations, delivering feedback, conducting performance reviews, and managing underperformance with professionalism and urgency.
• Strong business acumen—you understand sales motions, customer success workflows, marketing funnels, and revenue operations deeply enough to anticipate stakeholder needs and design solutions without extensive hand-holding.
• Excellent executive communication skills—clear, concise, and confident in steering committees, business reviews, and cross-functional forums.
• Data-driven mindset—you define success metrics, track them, and use them to tell the story of your team's impact.
• Experience working within Agile/Kanban frameworks and product operating model.
• Strong project management skills with experience managing multiple concurrent initiatives.