Responsibilities

• Guide the go-to-market implementation and product operations for new initiatives including:
• - Lead end-to-end internal management for the global launches of new digital payment and membership products, specifically in the Web3 space.
• - Serve as project manager across Amex Digital Labs teams and other key relevant partners (e.g., Operational Excellence / Control Management, Compliance, Legal, Information Security, Privacy Marketing, Merchant, Network, and Servicing) to guide product through appropriate Amex reviews & approvals.
• - Influence cross-functional teams to ensure business alignment, requirements, and resourcing levels are optimal throughout plan
• - Develop project trackers/overview decks, maintain ongoing project update meetings, and regularly communicate with partners regarding product strategy, value proposition, and project updates
• - Proactively anticipate risks/issues and ensure appropriate mitigation planning is in place to avoid compromising delivery
• - Improve processes, develop toolkits/resources, and reengineer activities across the team to help increase agility and speed to market for Web3-specific products
• - Communicate with key stakeholders with regard to program strategy and direction, process uplifts, and policy changes
• - Lead and develop high-performing team

Requirements

• Bachelor's Degree required
• Exceptional interpersonal, communication, and negotiation skills with the ability to influence partners across a wide variety of functions
• Experienced and inspiring people leader passionate about developing talent with a proven track record to lead people across varying skills and tenure
• Ability to drive results against timelines, prioritize, and execute flawlessly
• Demonstrated strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions
• Outstanding program management skills to lead end-to-end partnerships across several key verticals simultaneously – product development, engineering & technology, marketing, operational excellence, servicing, legal, compliance, information security, etc.
• Self-starter that can excel in a dynamic environment by driving decision-making, working well under pressure, and adapting to frequent change
• Excellent relationship-building with partners and across internal stakeholders
• Possess intellectual curiosity about the evolving digital, mobile, and alternatives payments space and innovative membership experiences
• Prior experience in articulating product functionality and demonstrating technical acumen a plus

Preferred

• MBA or PMO certification a plus
• Prior experience in articulating product functionality and demonstrating technical acumen a plus
• Experience with Amex Enterprise Risk Policy implementation a plus

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities