Sr. Manager, Creative Operations

Responsibilities

• Own and evolve core creative workflows, establishing clear roles, handoffs, review checkpoints, and expectations.
• Lead creative standups and workflow reviews, maintaining actionable schedules, status updates, and follow-ups.
• Identify recurring workflow challenges and implement practical improvements, sequencing process development alongside delivery needs.
• Maintain clear process documentation and use measures such as turnaround times, review cycles, and on-time delivery to assess effectiveness.
• Identify and implement opportunities to use Asana, AI tools, and automation to reduce manual work, improve visibility, and strengthen creative workflows.
• Pilot practical tools and new ways of working, assess their impact, and support team adoption in alignment with company technology and data policies.
• Directly manage and develop the Digital Creative Production Coordinator, setting clear goals, providing regular feedback, and supporting professional growth.
• Support the Coordinator’s day-to-day ownership of Web, Email, and Paid Media creative workflows, providing guidance on priorities, dependencies, and critical issues.
• Partner with the Coordinator, Creative leadership, and channel teams to build and evolve processes for digital creative requests, development, reviews, and delivery.
• Integrate digital workstream demand into the broader creative resource plan, ensuring insight into shared resources and helping resolve competing needs across projects.

Requirements

• 8+ years experience in creative operations or creative project management within a global brand, in-house creative team, or agency.
• Demonstrated ability to build practical creative processes while directly managing projects and daily workflows.
• Experience managing and developing direct reports, combining clear expectations and coaching with hands-on operational support.
• Experience running request intake, resource planning, prioritization, and collaborator review processes across multiple creative subject areas.
• Strong project management skills, including developing schedules, facilitating reviews, managing dependencies, and driving follow-through.
• Experience supporting Web, Email, and Paid Media creative workflows and coordinating shared creative resources across channel needs.
• Ability to recommend clear tradeoffs and facilitate decisions when priorities, timelines, or resources compete.
• Strong communication and relationship-building skills, with the ability to influence partners and support process adoption across global and regional teams.
• A proactive, thorough approach and willingness to work directly in project plans, status trackers, and workflow tools.
• Hands-on experience using Asana to manage creative projects, intake, schedules, dependencies, and reporting.

Benefits

• Stanley 1913 is a total rewards company, which includes rewards beyond base salary. At Stanley 1913, full-time employees are eligible for an annual bonus, based on company and individual results. In addition, we offer a variety of employee benefits, personalized time off, 14-Paid holidays, dental, vision, 401(k), and much more.