Sr. Field & Community Manager

Responsibilities

• Create, curate, and manage content that's relevant, engaging, and aligned with our brand voice across social and community channels
• Plan and execute in-person and virtual events (executive dinners, meetups, conferences, and field marketing activations) owning logistics end-to-end: venue, guest lists, vendors, budget, and on-site execution
• Curate guest lists and manage invitations for executive dinners and VIP customer events, working closely with Sales and leadership
• Represent Finix at events to build relationships and visibility
• Respond to comments, direct messages, and community queries in a timely, professional way, and foster a positive, inclusive community
• Identify and cultivate relationships with key customers, power users, and advocates who can fuel referrals, testimonials, and word-of-mouth growth
• Develop and enforce community guidelines, and monitor conversations to manage PR-sensitive situations
• Measure event ROI and attendee feedback, and track community engagement metrics to identify opportunities for improvement
• Gather customer feedback and community insights and report trends to Product and Marketing

Requirements

• 5+ years in community management, field marketing, or event marketing, ideally in B2B
• Proven experience planning and executing in-person events end-to-end, from intimate executive dinners to larger activations
• Exceptional written and verbal communication skills, with high emotional intelligence
• Proficiency with social media management platforms, analytics dashboards, and basic design or video tools
• Comfort managing budgets, vendors, and multiple concurrent events without dropping details

Preferred

• Experience in fintech, payments, or at a hyper-growth B2B SaaS company
• An existing network within the payments or fintech industry
• Experience building a customer advocacy or referral program from scratch
• Comfort presenting to and coordinating with senior executives and sales leadership