Responsibilities

• Execute direct mail fundraising strategies by supporting multiple campaigns from planning through completion, ensuring alignment with agency and departmental goals.
• Coordinate campaign schedules, documentation, and workflows; track milestones to support timely delivery of creative assets, data files, and production outputs.
• Support campaign production by working closely with internal writers, editors, and graphic designers, and by coordinating deliverables with external vendors such as mailshops and printers.
• Support internal fulfillment activities by preparing job specifications, instructions, and purchase orders; maintain vendor capability lists; and review vendor invoices for accuracy prior to submission for payment.
• Perform quality checks on campaign materials, including proofreading and reviewing letters, cards, brochures, catalogs, and other mail components before production.
• Prepare mail file orders and audience segmentation instructions; verify accuracy of coding, personalization, and setup in collaboration with data and analytics teams.
• Track campaign expenses and performance, completing backend reporting and supporting analysis against established metrics and budgets.
• Maintain tracking tools for campaign expenses, production samples, and inventory to support operational accuracy and reconciliation.
• Assist with identifying and resolving day ‑ to ‑ day production issues, escalating risks or delays as appropriate.
• Support performance tracking, issue resolution, and continuous improvement efforts while building foundational skills in direct response fundraising, donor experience, and campaign operations.