Social Support Coordinator

El Segundo, CA (Remote)

Salary Not AvailableMid LevelFull time

Posted 7 weeks ago

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Job Summary

Own the social listening and community engagement for Focusrite fans, turning daily comments into advocacy and sentiment insights; manage brand advocate relationships and report feedback to support and marketing on a regular cadence.

  • Manage brand presence and respond to customer queries across Facebook, Instagram, X, YouTube, and TikTok to drive advocacy.
  • Track sentiment and feedback from comments, reviews, and fans, reporting insights to Support Management and Marketing.
  • Nurture relationships with brand advocates and steer online conversations to sustain positive perception.

Job Description

Responsibilities

  • Maintain a presence on defined social platforms, responding to customer queries in a timely, friendly, problem-solving manner
  • Monitor and respond to Youtube comments on our brand videos
  • Absorb customer trends and sentiment reporting back to Support Management and Marketing at regular intervals
  • Facilitate online conversations with customers, inspiring brand advocacy
  • Management of relationships with brand advocates
  • Monitor and engage in brand related online conversations
  • Report on online reviews and feedback from customers and fans

Requirements

  • Knowledge and experience of key social platforms - Facebook, Instagram, X/Twitter, YouTube, TikTok
  • Excellent communication and collaboration skills
  • Friendly, calm, professional approach to customer engagement
  • Experience dealing with customers
  • A passion for audio and music
  • Experience with (or at least knowledge of) our family of products

Preferred

  • Audio tech knowledge would be an advantage

Benefits

  • Comprehensive Benefits include health insurance covered by Focusrite Group at 100% for employees and 75% for dependents, dental and vision insurance, life insurance, short—and long-term disability, 401K with employer match, 28 days PTO, Employee Assistance Program, Group Bonus Scheme, and generous staff discounts on company products and merchandise.
Focusrite logo

Focusrite

We’ll be honest – Focusrite is a pretty great place to work. Incorporating both the Focusrite and Novation brands, we make music easy to make, from bedroom DJs to the greatest show on earth. Everyone who works here has an enormous passion for music: as it says on our website, sound is everything. We take that very seriously – though we have a lot of fun doing it.As the number one selling audio interface brand worldwide, Focusrite has an illustrious, prestigious, and, let’s face it, cool history. Alongside Novation, the hardware and software that we develop plays an instrumental (see what we did there?) role in shaping the sound of modern music. From amateur to pro, our goal is to help musicians to make their music the very best it can be.Music has always been an exciting thing to be involved with, and that’s not about to change. We embrace its evolution, and that means being open to new ideas. Our whole business is structured to let everyone contribute and be heard at all levels, and we make sure it’s a fun place to work. Company hack-days, external visits – we’re all about innovation, fresh thinking and great, great products. (Plus, you get a free lunch in the canteen. No really.)We work hard. We are professional. We select really, really talented people. And we absolutely love our work. So if you think you can bring something new to the mix, we’ll be looking forward to hearing from you.

Founded in 1989
High Wycombe, England, GBR
253 employees (36 in marketing)

Recent Ads

Traffic Signals

Monthly Visitors
972.5K
Monthly Google Ads Budget
$9.3K
Traffic Source Mix
Search
57.9%
Direct
34.1%
Referral
5.1%
Social
2.6%
Paid
0.2%

Headcount Trend

Current headcount: ~253

Marketing Team

Marketing Team Size
22 (9% of company)
Marketing Roles Posted (Last 30 Days)
2

Recent News