Responsibilities

• Maintain program procedures, training materials, and participant onboarding guidance.
• Lead live trainings on social media best practices, emerging trends, and platform updates.
• Produce monthly and quarterly performance reporting that demonstrates program value and progress.
• Document audit-ready records of program activities, approvals, compliance, and legal review logs.
• Cultivate strong relationships across the social media team and cross-functional partners (Marketing, video, Sales Strategy, PR).
• Communicate timelines, status updates, and results clearly and consistently to stakeholders.
• Champion a positive, collaborative team culture and participant success.
• Monitor participant LinkedIn activity and daily engagement in Sprinklr.
• Identify social-channel issues/risks, escalate appropriately, and track to resolution with internal teams to maintain compliance.
• Develop and curate content for the Business Banking content library with internal partners.
• Own end-to-end content scheduling and publishing in Sprinklr, including editing, coordinating approvals, and supporting production with basic design/video skills.

Requirements

• 3+ years of relevant experience managing employee advocacy, ambassador, or social selling programs and/or social media for brands; Bachelor's degree or higher in Marketing, Communications, or a related field.
• Experience in financial services or within a large brand, marketing, or communications organization.
• Strong understanding of social media best practices and platform functionality, with particular depth on LinkedIn; thorough knowledge of social media monitoring, publishing, and reporting tools, including Sprinklr, Hearsay, and LinkedIn Analytics.
• Strong copywriting and editorial review skills, with the ability to assess and refine content for brand alignment, tone, and compliance; exceptional verbal and written communication skills, with the ability to tailor messaging and clearly convey project timelines, status updates, and results to stakeholders at all levels.
• Excellent organizational skills with the ability to self-motivate, manage multiple priorities, and work independently in a fast-paced environment.
• Experience developing and delivering training materials and live program education sessions.
• Familiarity with compliance, legal review, and audit documentation processes, particularly within a regulated industry.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel), with solid reporting and data analysis capabilities and basic proficiency in Canva for graphic design; light video editing and filming experience
• Confidence to pitch fresh ideas, think creatively, and approach challenges with a solutions-oriented mindset.
• Proven ability to build strong, trust-based relationships and collaborate effectively across marketing, communications, and cross-functional teams.
• A genuine passion for the evolving social media landscape and how brands use it to drive marketing and communications impact; entrepreneurial spirit and team-first attitude, with a drive to learn, contribute, and make a measurable impact.

Preferred

• Adobe Creative Suite experience

Benefits

• We offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.