Job Overview
We are seeking a dynamic and highly organized Social Media/Marketing/Front Desk/Patient Coordinator to join our healthcare team. The ideal candidate will possess excellent communication skills, a proactive attitude.

This role is vital in managing patient interactions, coordinating marketing efforts, and ensuring smooth front desk operations. The successful candidate will be instrumental in enhancing patient experience, promoting our services through social media, and maintaining efficient clinic workflows. All responsibilities are performed in a professional environment committed to delivering exceptional patient care.

Duties

• Manage the clinic’s social media platforms by creating engaging content, monitoring interactions, and increasing online visibility.
• Serve as the first point of contact for patients, providing exceptional customer service both in person and over the phone.
• Handle appointment scheduling using electronic health record (EHR) systems whihc we would train you on.
• Verify insurance coverage and benefits, including Medicare and Medicaid, to facilitate accurate billing and collections, again we train you.
• Assist with medical documentation review, medical coding (ICD-10, CPT), and ensuring compliance with HIPAA regulations.
• Maintain accurate medical records and manage filing of patient documents while adhering to health information management standards.
• Support medical billing processes by collecting payments, processing claims, and following up on outstanding balances related to medical collection procedures.
• Coordinate marketing initiatives by developing promotional materials and managing online presence to attract new patients.
• Provide front desk support by answering multi-line phone systems, managing patient intake procedures, and maintaining a welcoming environment.

Requirements

• Excellent computer skills including Microsoft Office Suite (Word, Excel) and typing accuracy (10 key typing).
• Exceptional customer service skills with professional phone etiquette and clear communication abilities.
• Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Join our team to deliver outstanding patient care while supporting the operational success of our healthcare facility!

Pay: $18.00 - $22.00 per hour

Work Location: In person