Responsibilities

• Manage your clients’ social communities by responding to fan messages, posts, and comments in each brands’ specific voice, and doing so in a timely and engaging manner to nurture online communities
• Monitor your brands’ digital communities and uncover insights
• Schedule, publish, & maintain our client’s daily social media posts
• Contribute to weekly and monthly reporting to track community management efforts against overarching brand goals
• Monitor competitive industry activities via social listening platforms and surfacing relevant insights and opportunities
• Coordinate with our Senior Copywriter to develop communication and crisis management strategies
• Work closely with the Guest Relations departments to develop frameworks for guest complaints and inquiries
• Build and strengthen clients’ influencer networks and look for new influencers to engage and partner with
• Seek out and implement new tactics for developing digital communities
• Stay up-to-date with social media and digital technology trends

Requirements

• Excellent understanding of social media platforms, including their respective strengths, nuances, success metrics, and relevant demographics
• Top-notch writing and customer service skills: you can communicate concisely yet warmly over various platforms
• Previous experience in social media management is a plus
• Proven success working in fast-paced, super-collaborative team environments
• Independent yet communicative and team-oriented
• Equal parts confidence, humility, and desire to learn
• A friendly, smart, objectively awesome human
• Must be willing to check social media platforms over the weekends and respond to emergency situations when/if needed
• Strong relationship-building skills
• Highly detail-oriented and organized

Preferred

• Experience with Falcon, Sprout, and/or Sprinklr is a plus, but not required
• Previous experience in social media management is a plus