Social Media Manager

Responsibilities

• Lead proactive, off-page community management: find the accounts, creators and conversations where the client’s audience already lives, show up there in the client’s voice with comments people actually want to engage with.
• Run on-page community management every weekday: comments, mentions and DMs answered thoughtfully against the response-time standard in the client’s community management guidelines, with the sensitive stuff escalated.
• Own the fan and partner database: every creator, celebrity, brand and everyday fan who talks about the client, what we did about it, and what happened next.
• Collect UGC for reposting, requesting permission from content owners when needed.
• Spot the fans, partners and creators worth building a relationship with.
• Own the social presence on your key account, leading engagement, holding the quality bar high, and keeping deliverables on time.
• Own the editorial calendar: scheduling, QA and publishing across TikTok, Instagram and Facebook, including the partner and collab content that comes in from the client’s other agencies and partners.
• Help set social benchmarks and chase the metrics that ladder up to the client’s business objectives.
• Support in the development of editorial and content strategies that pull the right people in and keep them coming back.
• Help create breakthrough original content, produce quick-turn trend pieces yourself when the moment is now, and reshape existing assets so they land natively wherever they live.

Requirements

• You’ve got baseline Canva and CapCut chops, and you can cut a quick-turn trend piece on your own when the moment calls for it.
• You’re comfortable in Google Workspace, and you keep a clean spreadsheet.
• You know your way around social management, listening and measurement tools like Sprout Social and the platforms’ business managers.
• Experience with your time management, prioritization and ability to juggle multiple priorities without dropping the ball.
• You’ve managed a brand’s comments and DMs at volume and know when to respond, when to escalate, and when to leave it alone.

Preferred

• Experience with Claude and/or Cowork is a plus, not a requirement.

Benefits

• Profit-sharing, generous PTO & benefits package
• Culture: We work hard, but we’re human first. We value collaboration, rapid feedback, and people who are serious about doing great work for awesome brands