Responsibilities

• Source, vet, and onboard UGC creators using various platforms and tools.
• Expand and diversify the UGC creator pool across key geos, demographics, and product lines.
• Manage creator communication, timelines, and deliverables to ensure high-quality, on-time content.
• Put together clear, actionable briefs, directions, and creative guidelines that set creators up for success.
• Build and maintain a structured creator pipeline with rates, deliverables, and performance insights.
• Act as a bridge between copywriters, growth marketers, and creators to ensure aligned briefs, clear feedback loops, and consistent delivery of high-performing content.
• Maintain strong organisation and continually improve processes as production volume scales.
• Perform light video editing to prepare the raw UGC footage for paid social, including adding captions, end cards, transitions, minor trims, and basic formatting for Meta and TikTok.
• Take Cleo’s in-house UGC production from ground up to a fully scalable, repeatable, high-performing engine.

Requirements

• 4+ years of experience in production, video editing/producing, social media marketing or creator partnerships/influencer marketing (agency or in-house).
• Strong understanding of UGC best practices and paid social creative.
• A portfolio showing data-driven creative concepts that delivered measurable results.
• Proven ability to manage creators, briefs, and fast-moving production workflows.
• Basic experience with PremierPro/ AfterEffects/ InShot/ CapCut or similar.
• Excellent communication and relationship-building skills.
• Highly organized with experience in managing asset production.
• Comfortable making light video edits and formatting assets for paid social.
• Data-informed and excited to experiment, iterate, and scale top-performing UGC.

Nice To Have

• Experience in fintech, subscription-based products, or other app-first businesses

Benefits

• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
• Work where you work best. We’re a globally distributed team. Our US team works fully remotely, but we host virtual socials and an annual company offsite in Europe with all expenses paid.
• Company-wide performance reviews every 6 months
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 15 days annual leave a year + 5 additional floating flexible days per year + public holidays (+ an additional day for every year you spend at Cleo)
• 1 extra day a year to be used for learning and 1 extra day for volunteering
• 401k matching
• Medical Insurance, Dental and Vision care
• Generous Parental Leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We’ll pay for your OpenAI subscription
• Online mental health support via Spill
• And many more!