Social Media & Digital Content Manager (Public Communication Specialist II)

Responsibilities

• Manage the City of Colorado Springs’ primary social media accounts: @CityofCOS and @MayorofCOS
• Develop and maintain a specific persona for each account and platform
• Design and implement an overall social media strategy to align with the goals of the mayor, City administration and City departments, and communicate effectively to all residents and stakeholders
• Generate, edit, publish and share engaging content daily across multiple platforms
• Assist City departments with managing accounts on various social media platforms including, but not limited to, Facebook, X, LinkedIn, Instagram, TikTok, YouTube and Nextdoor
• Manage the City’s interactions with residents through social media and communicate with followers by monitoring comments and responding to queries with accurate information in a timely and courteous manner
• Analyze communication needs and develop strategic digital campaigns for specific City departments
• Promote City programs and services using videos, photos, infographics or text posts on social media platforms
• Plan and create compelling social media content and digital campaigns to build community and trust in government
• Maintain the City’s social media policy, accessibility guidelines and best practices, and conduct training for City social media admins on these practices

Requirements

• Bachelor’s degree from an accredited college or university with major coursework in a related area of study.
• Three year of full-time, professional experience in a related field.

Preferred

• A minimum of two (2) years experience managing multiple social and digital channels for a government, non-profit, media or business

Benefits

• The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.