Responsibilities

• Create content for platforms such as Instagram, TikTok, Facebook, etc.
• Make and edit short-form videos using apps like CapCut, InShot, etc.
• Be comfortable with being on camera and Live Streaming
• Respond promptly to incoming phone calls and emails, ensuring all inquiries are handled with professionalism and courtesy.
• Provide customers with accurate and relevant information about products, services, and company policies.
• Investigate and resolve customer concerns or complaints, escalating complex issues to the appropriate departments when necessary.
• Maintain a comprehensive understanding of company offerings to provide effective support and solutions.
• Accurately document customer interactions and maintain detailed records in company systems, including the use of Google Sheets.
• Create invoices for purchase orders and ensure they are processed accurately.
• Create quotes for customers and ensure they meet company guidelines.

• Collaborate with team members and other departments to address customer needs and improve service processes

Requirements

• Bachelor’s degree from an accredited institution.
• Proven experience in social media marketing, digital marketing, or a related field.
• A minimum of 1 year of experience in a customer service role.
• Proficiency in English, both written and spoken, with excellent communication skills.
• Proven problem-solving abilities and a proactive approach to resolving customer issues.
• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Google Sheets.
• Professional demeanor and strong phone etiquette.

• At least 1 year of experience working in a call center or similar customer service environment
• Experience in warehouse or e-commerce customer service
• Experience with QuickBooks

Benefits

• We pride ourselves on comprehensive healthcare and vision benefits, holidays off, and a collaborative environment.
• Benefits: 401(k)
• Health insurance