Social Media Coordinator/Project Manager

Responsibilities

• Research prospective hospitality clients that fit TWNTY’s services and creative approach.
• Build and maintain a prospect list with relevant contacts and outreach status.
• Draft and send personalized outreach using approved messaging.
• Track responses, follow up, and schedule discovery calls for our founder.
• Prepare prospect briefs and support proposal follow-ups and onboarding.
• Manage comments and DMs in each client’s brand voice.
• Respond to routine questions and escalate customer concerns, partnership inquiries, and decisions requiring approval.
• Support content scheduling and publishing, checking captions, tags, links, and approved assets.
• Gather metrics for monthly reporting.
• Assist with influencer outreach, booking confirmations, and follow-ups.

Requirements

• Highly organized and comfortable supporting several brands at once.
• A strong writer who can adapt to different brand voices and write thoughtful, personalized outreach.
• Confident researching businesses, identifying contacts, and following up professionally.
• Familiar with Instagram, Facebook, and social media publishing tools.
• Comfortable using Asana, Google Drive, and Dropbox—or quick to learn.
• Proactive about spotting missing details and communicating blockers.
• Interested in hospitality, food, culture, and brand building.
• Experienced in social media support, community management, outreach, or project coordination. Agency or hospitality experience is a plus.