Responsibilities

• Own day-to-day community engagement across Suno’s social channels (TikTok, Instagram, X, YouTube, Reddit, and emerging platforms), responding to comments, DMs, and mentions in a voice that is distinctly Suno.
• Build genuine relationships with Suno creators and superfans—celebrating their work, surfacing their songs, and helping them feel recognized as part of the Suno story.
• Spot cultural moments, memes, and trends in real time and partner with the social team to jump on them quickly with on-brand, high-quality responses.
• Moderate community spaces (Discord, Reddit, comments sections) with care and good judgment—keeping conversations healthy, welcoming, and aligned with our community guidelines.
• Act as the first line of listening for the brand—tracking sentiment, surfacing emerging themes, and escalating issues, bugs, or sensitive conversations to the appropriate teams.
• Drive a proactive social listening practice—monitoring conversations across owned channels, broader social platforms, and creator communities to identify recurring themes, sentiment shifts, white-space opportunities, and early signals of issues.
• Translate those themes into clear, prioritized actions: content ideas for the social team, talking points for brand and PR, product feedback for the Suno team, creator outreach opportunities, and adjustments to community strategy. Share these insights through regular readouts so listening consistently turns into decisions and meaningful follow-through.
• Partner with the Director of Social Media to shape community strategy, contribute to content ideas, and help plan engagement around launches, campaigns, and cultural moments.
• Collaborate cross-functionally with Brand, Content, Product Marketing, Support, and Trust & Safety to ensure community feedback informs how we build, communicate, and respond.
• Develop lightweight community rituals—weekly highlights, creator spotlights, AMAs, and other recurring programs that give fans something to show up for.

Requirements

• 2+ years of community management or social media experience, ideally at a consumer tech company, music or entertainment brand, creator platform, or culture-forward agency.
• A strong, distinctive writing voice—you can match a brand’s tone while still sounding like a real person, and you know when to be playful, warm, hype, or measured.
• Deep fluency in internet and platform culture—TikTok, Instagram, X, YouTube, Discord, and Reddit each have their own norms, and you understand them intuitively.
• A love of music and creativity—you get why Suno matters to people and are excited to build community around the act of making something.
• Excellent judgment and emotional intelligence, especially in sensitive, ambiguous, or high-visibility moments; you know when to engage, when to listen, and when to escalate.
• Experience moderating online communities and navigating feedback, criticism, and the occasional troll with grace and confidence.
• Comfort with the pace of real-time work—you can move quickly without sacrificing quality, and you’re energized (not overwhelmed) by a full inbox and a lit-up mentions tab.
• Familiarity with community and social tools (e.g., Sprout Social, Sprinklr, Khoros, Discord admin tools, native platform analytics) and a willingness to learn new ones.
• A collaborative, low-ego approach—you partner well with designers, writers, producers, and cross-functional teammates, and you’re excited to build something together.

Preferred

• Bonus: personal experience as a creator, musician, or active participant in online communities.

Benefits

• Company Equity Package
• 401(k) with 3% Employer Match & Roth 401(k)
• Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options)
• 11 Paid Holidays + Unlimited PTO & Sick Time
• 16 Weeks of Paid Parental Leave
• Creative Education Stipend
• Generous Commuter Allowance
• In-Office Lunch (5 days per week)