Social Content & Engagement Lead

Responsibilities

• Main responsibilities:
• Community Management & Engagement (40%)
• - Own day-to-day management of Soluna's social channels, with accountability for engagement rate and follower growth
• - Lead every channel interaction with compassion, curiosity, and inclusivity, speaking up for Soluna's diverse community
• - Moderate comments and DMs, track sentiment, and escalate safeguarding or crisis concerns to the Editorial Manager under our clinical protocols
• - Act as primary contact for social and UGC asset generation across external creators, student brand partners, and Young Adult Ambassadors (YAAs), managing inboxes and dedicated creator channels
• - Find, vet and coordinate brand-aligned partnerships with influencers and organizations that grow Soluna's reach
• Content Planning and Operations Management (35%)
• - Direct YAAs, influencers, and UGC creators: develop concepts, write briefs, manage delivery schedules, and review final content
• - Build, schedule, and publish all editorial and creator content week by week and month by month, keeping a consistent cadence on every channel

Requirements

• 3-5 years experience in social media content creation, social copywriting, and community management for a brand, agency, media company, or creator
• Prior day-to-day management of at least one brand or creator social channel with an audience of 25,000+ followers
• Proven, measurable follower and engagement growth on channels you managed, with metrics you can share (for example, follower growth over a set period, engagement rate, views, saves, and shares)
• A portfolio showing both short-form social video you created and strong writing in a teen or young adult voice
• Hands-on experience moderating comments and DMs and handling sensitive or negative community conversations with care
• Experience sourcing, briefing, and managing content creators, influencers, or UGC partners from concept to delivery
• Fluency in the culture, formats, and trends of TikTok, Instagram, YouTube, Snap, Discord, X, and LinkedIn
• Comfort appearing on camera, filming others, and producing collaborative video for social and in-app use
• Working knowledge of native platform analytics and social management tools (for example, Statusbrew, Sprout, or Later), and the ability to turn data into content decisions
• Strong creative writing skills, adapting tone and format across headlines, storytelling and educational content

Preferred

• Bachelor's degree in social media marketing, digital communications, journalism, or a related field, or equivalent experience
• Experience creating content for youth audiences (13-25) or in health, wellness, education, or nonprofit settings
• Experience working within clinical, legal, or safeguarding review processes
• Familiarity with Google Workspace, Slack, Wrike, Figma or Miro, and Contentful (or willingness to learn)
• Experience with paid social or creator-led campaigns
• A growth mindset that welcomes creative risk, failure, and starting over, and the ability to thrive in start-up ambiguity

Benefits

• Excellent Medical, Dental, and Vision Coverage
• 401(K) Retirement Plan with company match
• Generous Paid Time Off
• Remote-first flexibility and work-from-home support
• Paid parental leave
• Learning & development opportunities
• 8 Paid Holidays, plus two half-day holidays (Christmas Eve and New Year's Eve)