Social Content Creator

Responsibilities

• Develop ideas people want to watch
• Get close to our audience: understand the pressures, ambitions and everyday experiences of CX managers and ecommerce teams.
• Turn those insights into original concepts, scripts, recurring formats and video series.
• Bring your own point of view on humour, storytelling and what makes a piece of content worth someone’s attention.
• Adapt relevant cultural moments and trends in ways that fit Gorgias and its audience.
• Take videos from concept through filming, editing and delivery.
• Make clear choices about hooks, pacing, sound, captions and visual style.
• Create primarily for social platforms, while contributing video ideas to broader brand campaigns.
• Work with practical equipment and simple production setups to deliver strong work consistently.
• Collaborate with Gabrielle to find customer stories with a compelling human perspective.

Requirements

• A portfolio that shows your creative ability. This could be your own account, work for a brand, freelance projects or a series you built independently.
• Evidence that you can earn an audience’s attention. Show us work people watched, shared, discussed or came back for, and explain your contribution.
• Strong creative judgement. You can explain why an idea, opening, edit or format works for a particular audience.
• Practical video skills. You can develop an idea, write it, film it and edit it into a finished piece.
• An understanding of social platforms. You notice how people watch and interact with content, and adapt your work accordingly.
• Curiosity about people. You enjoy discovering the details that make an experience relatable and a story worth telling.
• A test-and-learn mindset. You’re comfortable shipping an idea quickly, seeing how it lands and iterating. You can make something compelling and you treat a flop as useful data.
• Initiative and openness to feedback. You bring ideas, make things happen and improve the work through collaboration.
• Willingness to travel to capture stories with our team and customers.
• We’re open to creators early in their careers and people coming from outside tech. Your work and creative judgement matter more than a particular degree, job title or number of years in B2B marketing.

Benefits

• 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)
• 🤕 Paid sick leave
• 🧸 Paid parental leave (16 weeks)
• 💻 MacBook Pro
• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
• 🏥 We provide private health insurance and retirement pension
• 💆🏻‍♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!