Social Commerce Specialist - Omnichannel

Responsibilities

• Execute Social Commerce Initiatives
• Own day-to-day execution across TikTok Shop and other marketplace channels, including campaign setup, shop and account management, product setup, promotions, sampling workflows, content tracking, and sales performance.
• Ensure campaigns, launches, promotions, and marketplace initiatives are executed accurately, on time, and in alignment with brand priorities.
• Proactively identify operational issues and opportunities that may impact marketplace performance.
• Own Creator & Affiliate Commerce from Outreach to GMV
• Manage and optimize the full creator commerce funnel: creator identification and outreach → sampling → content creation → content tracking → conversion → GMV growth .
• Build and maintain creator relationships, supporting ongoing communication, affiliate participation, paid collaborations, and repeat content opportunities.
• Monitor creator and affiliate performance, identifying which creators, content, products, and offers are driving meaningful traffic, conversion, and GMV.
• Recommend and execute opportunities to improve creator activation, content volume, conversion, and revenue contribution.
• Partner with internal teams and creators to troubleshoot performance gaps and continuously improve the creator commerce funnel.

Requirements

• Relevant Experience: 1–3+ years of experience in e-commerce, marketplace management, social commerce, affiliate marketing, influencer marketing, or digital marketing. Level will be determined based on scope, experience, and demonstrated ownership.
• Marketplace Experience: Hands-on experience with TikTok Shop strongly preferred. Experience with Amazon, Shopify, DTC, or other marketplaces is a plus.
• Strong Analytical Skills: Comfortable working with performance data, spreadsheets, and dashboards; able to translate data into actionable insights, recommendations, and growth opportunities.
• Operational Rigor: Highly organized with strong attention to detail; able to manage multiple brands, channels, campaigns, creators, and timelines simultaneously.
• Creator & Commerce Knowledge: Understanding of the full creator commerce funnel, including outreach, sampling, content, affiliate mechanics, conversion, and GMV. Experience with marketplace operations is a plus.
• Clear Communicator: Strong written and verbal communication skills; able to coordinate effectively with internal teams, creators, brand partners, and external stakeholders.
• Ownership Mentality: Proactive, resourceful, and comfortable taking accountability for both execution and outcomes. Able to identify issues, develop solutions, and follow through to completion.
• Execution-Oriented Mindset: Comfortable operating in a fast-paced, evolving environment where priorities can shift quickly and high-quality execution matters.
• Growth Mentality: Willingness to learn across multiple commerce channels and develop expertise in both analytical/operational and creative/creator-facing workstreams as business needs evolve.
• Leveling: Specialist vs. Manager

Benefits

• Career Growth: Join a rapidly growing business with significant opportunities for career advancement and professional development.
• Time Off & Flexibility: Take advantage of Flexible PTO, paid holidays, and paid sick leave to support a healthy work-life balance.
• Retirement Benefits: Plan for the future with a 401(k) retirement savings program.
• Comprehensive Healthcare: Access competitive medical, dental, and vision insurance for you and your family.
• Hybrid Work Schedule: Enjoy a collaborative 4-day in-office schedule (West Hollywood, CA) with 1 remote workday each week.
• Team Perks: Stay fueled with weekly catered team lunches plus a meal stipend provided twice per week.