Social Account Manager

Responsibilities

• Serve as the primary delivery contact for clients on assigned projects, ensuring clear, proactive, and professional communication.
• Lead client status meetings focused on project progress, timelines, budgets, and deliverables.
• Partner with Account Leads to manage client expectations, providing transparent updates on risks, scope, and resource availability.
• Lead the end-to-end delivery of BAU and campaign projects, ensuring work is delivered on time, on brief, and on budget.
• Translate client objectives into clear project scopes, briefs, and deliverables in collaboration with the Account Director.
• Develop and maintain detailed project plans, schedules, and timelines, aligning all stakeholders.
• Proactively identify risks, challenges, or scope creep and propose solutions to keep projects on track.
• Ensure all deliverables meet internal quality standards and client expectations before sign-off.
• Manage project budgets, tracking time and resources to ensure cost efficiency and profitability.
• Work with internal teams to allocate resources effectively across projects.

Requirements

• 3+ years of experience in a similar Account/Project Management role.
• You must be well-organised and enjoy seeing a plan come together.
• You must have a working knowledge of the social media landscape & wider communications landscape
• You must have a keen interest in social media (experience working within this space is preferred but not essential)
• Experience using tools such as Productive for project and team management
• You must be a strong & clear communicator, able to transmit information effectively

Benefits

• Work From Home: we operate a hybrid model where team members come to the office 3 days a week and WFH 2 days a week - although there is the option to work from the office more days if preferred.
• Flexible hours: some people are early birds, and others like to start later. We allow people to set their own times, with some people starting at 8am and getting to finish up earlier. Our core hours are 10am - 4pm. We trust our team to get their work done on their schedule.
• Enhanced PTO provision
• Additional day off for your birthday
• Enhanced maternity and paternity benefits
• Annual Bonus: rewarding our team is something we love to do. Everyone who’s in the team is eligible for our annual bonus scheme subject to business performance & growth.