Responsibilities

• This job is responsible for delivering either small end-to-end or large specialized portions of a marketing initiative or program.
• Key responsibilities include using advanced analysis and problem solving to recommend improvements and solutions, owning the delivery of primary components for small to medium marketing products/processes or secondary components for large/medium initiatives.
• Job expectations include working with senior management within the Marketing team to deliver solutions based on a defined set of project/program goals.
• The Servicing Communications team is responsible for managing client-facing servicing communications that span the Consumer Bank, having brand risk and regulatory implications, and ensuring they align to Client Care standards.
• This role is responsible for creating and managing servicing communications delivered via offline as well as online channels (monthly statements, direct mail, email, digital).
• The individual will work with various lines of business to determine communication strategies, write and edit communications, and gain necessary approvals including those from legal, risk, and compliance partners.
• They will need to leverage our brand guidelines, the servicing communication guidelines and market research to influence their communication approach.
• Through the approval process, they'll need to provide support for their content, look to combine and eliminate communications and negotiate changes.
• Finally, they will work with channel execution partners to ensure the communications are delivered on time and error-free.

Requirements

• Bachelor’s degree or equivalent
• 2+ years of Financial Institution experience
• Experience writing business communications for internal and external audiences
• Comfortable receiving feedback on writing and adjusting as needed
• Proficient in MS Office programs including CoPilot
• Detailed-oriented and ability to multi-task
• Self-starter with excellent verbal, written and people skills
• Strong project management skills
• Ability to manage complex projects and work within cross‐functional teams
• Excellent relationship building skills

Preferred

• Ability to influence business partners
• Process improvement mindset

Benefits

• This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
• affordable, competitive and flexible benefits.