Responsibilities

• Drive Cross-BU AI Native Strategy & Alignment - Partner with product leadership and enablement teams across business units to develop coordinated adoption plans for EmployeeWorks within AI Native positioning - Create capability narratives, ROI talking points, and business cases that enable each BU to confidently position EmployeeWorks to their customer base - Align cross-BU messaging so the EmployeeWorks story is consistent and compelling across the organization - Identify and resolve cross-functional obstacles to adoption—from conflicting positioning to enablement gaps Own the Customer Deployment Funnel & Orchestration - Design and operationalize the customer deployment playbook: how we route customers to the right implementation model (Moveworks Professional Services, partner-led, self-serve) based on deal characteristics and customer readiness - Establish the orchestration protocol—clear handoff points, escalation triggers, and support models—so customers have transparent expectations and teams know who owns what at each stage - Monitor funnel health, gather customer feedback, and iterate on routing decisions to continuously improve time-to-value and implementation success - Work closely with sales, professional services, and customer success to ensure seamless execution Build & Scale Partner Enablement - Develop a comprehensive partner enablement program: technical training, implementation playbooks, business case templates, and best practice documentation - Establish partner support infrastructure (ticketing systems, escalation paths, dedicated support channels) that reduces friction and increases partner confidence in EmployeeWorks delivery - Define partner success metrics and create feedback loops to identify capability gaps and drive continuous improvement - Coordinate with professional services and partner management teams on resource allocation and scaling decisions

Requirements

• 12+ years of product management or GTM leadership experience, with at least 3+ years driving strategy in B2B SaaS or platform environments
• Track record of driving cross-functional alignment and launching products or features at scale (enterprise product launches highly valued)
• Experience building or scaling partner ecosystems, channel programs, or customer communities
• Familiarity with deployment, implementation orchestration, or post-sale adoption workflows
• Demonstrated ability to influence across product, sales, services, and partner organizations
• Experience working in matrix organizations with competing priorities and ambiguous scope
• Takes extreme ownership – You own outcomes end-to-end and don’t wait for permission or perfect alignment to move forward. You drive accountability across teams and don’t shy away from hard problems or ambiguous situations.
• Bias for action – You move fast and iterate. You'd rather make 80% of a good decision quickly than spend months perfecting it. You drive urgency in a way that brings teams along rather than pushing them.
• Strategic collaborator – You thrive in cross-functional environments and can influence without authority. You can synthesize input from product, sales, services, and partners into clear priorities and compelling narratives.
• Customer-obsessed – You're genuinely curious about how customers deploy and extract value from products. You bring customer insights back into strategy and use those insights to make smarter decisions.

Preferred

• ServiceNow platform or product ecosystem experience
• Background with AI or intelligent workflow products
• Sales enablement or field marketing experience
• Post-sale adoption or expansion motion experience

Benefits

• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.