Responsibilities

• Program & Operational Excellence
• Support the planning, coordination, and execution of multiple projects and operational initiatives across the organization.
• Develop and maintain project schedules, milestone tracking, status reporting, and operational dashboards.
• Identify risks, dependencies, bottlenecks, and resource constraints, driving proactive resolution and escalation when necessary.
• Establish and continuously improve operational processes, workflows, and documentation.
• Monitor project health, delivery timelines, and key performance indicators to support informed decision making.
• Cross-Functional Coordination
• Partner with Production, Development, HR, Finance, IT, Publishing, and other stakeholders to align priorities and execution plans.
• Facilitate meetings, reviews, and operational ceremonies to ensure accountability and progress toward objectives.
• Serve as a central point of coordination across multiple teams and initiatives.

Requirements

• 5+ years of experience in operations, program management, project management, production, business operations, or a related field.
• Proven experience managing complex cross-functional initiatives from planning through execution.
• Strong organizational and prioritization skills with exceptional attention to detail.
• Experience creating project plans, status reports, dashboards, and operational documentation.
• Strong analytical and problem-solving capabilities.
• Excellent verbal and written communication skills.
• Ability to influence stakeholders and drive alignment without direct authority.
• Experience using project management and collaboration tools such as Jira, Confluence, Asana, Smartsheet, Microsoft Project, or equivalent.
• Advanced proficiency with Microsoft Office Suite, particularly Excel and PowerPoint.

Preferred

• Experience working in game development, software development, technology, entertainment, or digital media environments.
• Experience supporting large-scale programs, live operations, or production organizations.
• Knowledge of Agile, Scrum, Kanban, or other project management methodologies.
• Experience with workforce planning, resource management, budgeting, or vendor management.
• Familiarity with Power BI, Tableau, or other reporting and analytics platforms.
• PMP, Agile, Scrum, Lean, or related certifications.

Benefits

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.