Responsibilities

• Product & Solution Positioning: Develop messaging, positioning, and value propositions for our VOC and CX solutions.
• Translate complex platform capabilities and services into compelling business narratives.
• Maintain competitive positioning against platform providers and emerging AI-enabled customer intelligence solutions.
• Partner with product leaders to articulate roadmap investments and innovation stories.
• Go-to-Market Strategy: Support launch planning for platform enhancements, new offerings, and strategic initiatives.
• Develop campaign themes, buyer journeys, and audience-specific messaging frameworks.
• Partner with growth marketing and demand generation teams to align campaigns with product priorities.
• Collaborate with sales leadership to ensure GTM motions support revenue objectives.
• Sales Enablement & Solutioning: Create and maintain sales materials including First-strike presentations, Solution overviews, Competitive battlecards, Proposal content, Case studies, Executive briefing materials.
• Support strategic pursuits with tailored messaging and value articulation.

Requirements

• 5+ years of experience in product marketing, solution marketing, product management, or go-to-market strategy.
• Experience marketing SaaS, technology-enabled services, CX, VOC, analytics, AI, or customer intelligence solutions.
• Proven ability to develop messaging, positioning, and executive-level content.
• Strong presentation and storytelling skills.
• Experience supporting enterprise sales organizations and complex B2B buying cycles.
• Demonstrated ability to work cross-functionally with product, sales, marketing, and operations teams.
• Strong analytical and problem-solving capabilities.

Preferred

• Experience within VOC, Customer Experience, Experience Management, Market Research, Contact Center, or Customer Intelligence industries.
• Experience implementing or leveraging AI-powered content, enablement, or knowledge management solutions.
• Experience supporting analyst relations, industry benchmarking, or thought leadership initiatives.

Benefits

• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.