Responsibilities

• Positioning and Messaging: Craft strategic messaging that differentiates us from competitors and targets contact center leaders, driving sales throughout the funnel for both prospects and customers.
• Product Launches: Define and manage go-to-market strategy for our products, including messaging, positioning, launch planning, use cases, customer stories, sales enablement, and customer adoption.
• Enablement: You'll partner with customer-facing teams to create impactful narratives, content, collateral, and training to drive acquisition, conversion, and expansion, fueling growth at all stages.
• Competitive Intelligence: As Five9 competitive landscape expert, conduct research to understand rivals' strengths, weaknesses, and opportunities.
• Sales Collateral: You will be responsible for developing sales and customer-facing content, including videos, webinars, and product assets that effectively convey core messages.
• Marketing Campaigns: You will work collaboratively with the marketing teams to assist in developing a campaign, demand generation, website content, and other marketing activities.
• Cross-functional champion: Collaborate with product management to understand our product vision and upcoming features, using your expertise on the market and customers to effectively communicate externally and shape our product's future.
• Represent Five9 at events, webinars, and other customer-facing activities.

Requirements

• 5+ years of product marketing (or equivalent) experience; demonstrated success in marketing CX, CCaaS, or AI technology solutions.
• Bachelor's degree in Business or Marketing Management.

Preferred

• MBA preferred.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
• All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.