Responsibilities

• Drive adoption, penetration, and growth of AGS Service offerings across strategic customer accounts and market segments.
• Develop customer-centric value propositions that demonstrate how AGS services improve equipment performance, uptime, productivity, reliability, maintenance effectiveness, cost of ownership, and operational excellence.
• Partner with customers and field organizations to understand fab operational challenges, maintenance strategies, process performance issues, and service opportunities.
• Leverage semiconductor process, equipment, and manufacturing expertise to engage credibly with customer engineering, operations, maintenance, and management teams.
• Define commercialization strategies, market requirements, and customer engagement plans that accelerate adoption of managed services, service agreements, and lifecycle offerings.
• Conduct Voice of Customer (VOC), market assessments, and installed-base opportunity reviews to identify growth opportunities and expansion strategies.
• Develop business cases, ROI/TCO analyses, executive presentations, and customer value assessments that support service adoption and investment decisions.
• Partner with Product Management, Service Business Units, Engineering, Pricing, Revenue Operations, Sales, and Field Organizations to align service offerings with customer needs and market opportunities.
• Create customer-facing presentations, sales enablement tools, case studies, and value-selling content that support field execution and customer engagement.
• Support executive customer reviews, strategic account planning, and service growth initiatives through strong technical credibility and business storytelling.

Requirements

• Bachelor’s degree in engineering, Materials Science, Physics, Chemical Engineering, Electrical Engineering, or a related technical discipline.
• 10+ years of experience in semiconductor manufacturing, process engineering, equipment engineering, technical marketing, product management, service business, or business development.
• Strong understanding of wafer fab operations, semiconductor manufacturing processes, equipment lifecycle management, and customer production environments.
• Demonstrated expertise in semiconductor process technologies such as Etch, Deposition or related areas.
• Proven ability to engage and influence process engineers, equipment engineers, maintenance organizations, fab operations leaders, and executive stakeholders.
• Experience developing customer value propositions, business cases, ROI/TCO analyses, and commercialization strategies.
• Strong analytical, communication, presentation, and stakeholder management skills, with the ability to translate technical concepts into business value.
• Demonstrated success driving cross-functional initiatives and influencing outcomes in a global matrix organization.

Preferred

• Experience with semiconductor equipment lifecycle services, managed services, service agreements, preventive maintenance programs, or aftermarket service business models.
• Strong knowledge of Etch, Deposition, or adjacent semiconductor process technologies.
• Understanding preventive maintenance, equipment reliability, and lifecycle optimization.
• Experience supporting strategic semiconductor accounts, executive customer engagements, and global customer programs.
• Experience developing service adoption strategies, customer success programs, or installed-base growth initiatives.
• Familiarity with recurring revenue models, lifecycle agreements, predictive maintenance, or managed service offerings.
• MBA, master’s degree in engineering, or equivalent combination of technical and business experience.