Responsibilities

• Support the oversight and management of omnichannel communications for both members and provider audiences (mail, fax, SMS, email, IVR, direct EMR messaging)
• Assist with daily monitoring and issue resolution across all communication channels.
• Help coordinate the deployment of client-driven and regulatory communication updates across supported channels
• Partner with internal governance, legal, and compliance stakeholders to help ensure communications meet required standards and regulations
• Support technology teams on enhancements to communication capabilities and platform improvements
• Assist in managing vendor relationships to help ensure quality, timeliness, and compliance
• Maintain documentation, trackers, and reporting to support operational health of communications

Requirements

• 3+ years of experience in omnichannel communication operations (email, SMS, print, IVR, etc.) or related project coordination/management
• 1+ years of experience in healthcare, PBM, or regulated industries
• Intermediate level of proficiency with MS Excel, PowerPoint, Word, Outlook, and Teams
• Ability to be flexible and work with ambiguity; self-starter
• Ability to manage multiple projects and priorities in a dynamic environment

Preferred

• Background in print communications and production processes
• Background in telecommunication operations
• Proficiency in Quadient Inspire
• Proficiency in Adobe Acrobat Pro and InDesign
• Familiarity with healthcare regulations (ex. CMS and State) and TCPA
• Exposure to financial requests and associated inputs (cost-benefit analysis, business case, etc.)
• Strong problem-solving skills and the ability to help facilitate meetings to achieve desired outcomes
• Solid presentation, time management, organizational, prioritization, and communication skills
• Vendor management and cross-functional collaboration skills
• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Benefits

• benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)