Senior Product Associate - Marketing & Customer Success

Responsibilities

• Support ongoing understanding of line of business priorities, success metrics, and performance gaps to help identify opportunities for digital capability alignment
• Assist in serving as a point of contact for line of business stakeholders, helping represent their needs within Digital Channels and contributing to key communications
• Contribute to go-to-market alignment for digital initiatives by helping translate strategy into partner-facing materials and incorporating line of business feedback
• Help track and report on goals and key results (OKRs), providing regular visibility into progress and outcomes for stakeholders
• Support strategic planning efforts by gathering competitive insights, coordinating analytics partnerships, and contributing to innovation forums
• Assist in managing stakeholder communications on behalf of Digital Channels, helping build trust and consistently articulating the Digital Channels value story
• Help maintain a prioritized line of business backlog by documenting current and future work and supporting roadmap integration across teams
• Participate in intake and requirements processes with Performance Marketing by documenting use cases, clarifying requirements, and ensuring submissions are complete and accurate
• Develop and maintain enablement materials such as playbooks and coordinate product demos to support capability rollout and partner readiness
• Monitor post-launch adoption and performance metrics, contributing to reporting on business impact in partnership with program management as needed

Requirements

• Formal training or certification on product management concepts and 3+ years applied experience
• Demonstrated ability to support execution within the product development lifecycle, including familiarity with agile methodologies and cross-functional workstreams
• Strong organizational and project management skills with experience managing multiple priorities, deadlines, and stakeholder needs simultaneously
• Experience contributing to operational effectiveness initiatives with a focus on reducing friction and improving measurable outcomes
• Strong written and verbal communication skills, with the ability to synthesize information into clear summaries, action plans, and stakeholder-ready materials
• Ability to collaborate across cross-functional teams and build productive working relationships with diverse stakeholders
• Analytical mindset with experience supporting key performance indicator tracking, performance reporting, and data-informed storytelling
• Experience contributing to enablement resources such as playbooks, training materials, or product demos that support adoption and partner readiness

Preferred

• Exposure to digital marketing, performance marketing, or channel strategy within a financial services or technology organization
• Familiarity with product intake and prioritization frameworks, including backlog documentation and demand tracking
• Experience working with data and analytics teams to surface insights that inform stakeholder reporting and strategic recommendations
• Background in customer success, partner support, or go-to-market coordination with an ability to connect product capabilities to business value
• Interest in competitive intelligence and innovation practices that inform product positioning and roadmap contributions

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.