Responsibilities

• Build and lead the global content operations function, setting the standards, processes, and systems that enable consistent and scalable content delivery.
• Identify and implement AI‑powered tools and workflows that improve content planning, creation, editing, tagging, governance, quality control, and optimization.
• Establish and manage global content calendars, production workflows, intake processes, prioritization frameworks, and resource models.
• Collaborate closely with Marketing Operations, Web & Digital Strategy, Creative Services, Research Amplification, and the Business Unit Marketing teams to streamline cross‑team collaboration and eliminate friction in the content lifecycle.
• In partnership with the Audience Engagement Editor, develop and maintain governance frameworks, metadata standards, taxonomy, tagging models, and editorial guidelines.
• Enhance CMS utilization and workflow automation; evaluate and implement modern content technologies, including AI‑assisted production tools, workflow systems, and knowledge management solutions.
• Partner with Marketing Intelligence to embed performance insights into continuous improvement loops and operational dashboards.
• Build operational reporting that provides visibility into pipeline health, production velocity, content quality, and stakeholder satisfaction.
• Lead change‑management efforts to drive adoption of new systems, processes, and AI‑enabled workflows across global teams.
• Manage a small team and/or external partners; oversee budgets related to content systems and workflow management.