Responsibilities

• Build and lead the global content operations function, setting the standards, processes, and systems that enable consistent and scalable content delivery.
• Identify and implement AI‑powered tools and workflows that improve content planning, creation, editing, tagging, governance, quality control, and optimization.
• Establish and manage global content calendars, production workflows, intake processes, prioritization frameworks, and resource models.
• Collaborate closely with Marketing Operations, Web & Digital Strategy, Creative Services, Research Amplification, and the Business Unit Marketing teams to streamline cross‑team collaboration and eliminate friction in the content lifecycle.
• In partnership with the Audience Engagement Editor, develop and maintain governance frameworks, metadata standards, taxonomy, tagging models, and editorial guidelines.
• Enhance CMS utilization and workflow automation; evaluate and implement modern content technologies, including AI‑assisted production tools, workflow systems, and knowledge management solutions.
• Partner with Marketing Intelligence to embed performance insights into continuous improvement loops and operational dashboards.
• Build operational reporting that provides visibility into pipeline health, production velocity, content quality, and stakeholder satisfaction.
• Lead change‑management efforts to drive adoption of new systems, processes, and AI‑enabled workflows across global teams.
• Manage a small team and/or external partners; oversee budgets related to content systems and workflow management.

Requirements

• 5–10+ years of experience in content or marketing operations, content strategy, digital transformation, business process management, or related fields.
• Demonstrated experience designing or scaling content operations within a global or complex organization.
• Proven fluency with AI‑enabled content workflows, including experience evaluating, piloting, or operationalizing AI tools that improve content quality, efficiency, or governance.
• Solid understanding of the digital content lifecycle, CMS platforms, workflow management systems, and editorial processes.
• Experience building governance frameworks, metadata structures, and taxonomy systems.
• Excellent project‑management and organizational skills, with the ability to manage multiple priorities and stakeholders.
• Strong communication and influencing skills; adept at driving alignment and change across cross‑functional teams.
• Data‑driven mindset; comfortable translating insights into operational recommendations and workflow improvements.
• Prior experience in B2B marketing, financial services, or research‑driven environments is a plus.
• Certifications in Agile or Project Management also a plus.
• Ability to work onsite 4+ days/week Chicago or NYC.

Preferred

• Prior experience in B2B marketing, financial services, or research-driven environments is a plus.
• Certifications in Agile or Project Management also a plus.

Benefits

• Financial Health
• 100% 401k match up to 6% of salary
• Stock Ownership Potential
• Company provided life insurance - 1x salary + commission
• Physical Health
• Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
• Additional medical Wellness Incentives - up to $300-$600 annual
• Company-provided long- and short-term disability insurance
• Emotional Health
• Trust-Based Time Off
• 6-week Paid Sabbatical Program
• 6-Week Paid Family Caregiving Leave
• Competitive 8-24 Week Paid Parental Leave
• Adoption Assistance
• Leadership Coaching & Formal Mentorship Opportunities
• Annual Flex Stipend - $1000 annually to cover personal education & well-being expenses
• Tution Reimbursement
• Social Health
• Charitable Matching Gifts program
• Dollars for Doers volunteer program
• Paid volunteering days
• 15+ Employee Resource & Affinity Groups