Senior Marketing Assistant

Responsibilities

• Independently manage a high volume of Marketing Assistant responsibilities, including complex, time-sensitive, and high-priority requests, while maintaining accuracy and attention to detail.
• Provide reliable support to Account Managers by effectively prioritizing competing requests, meeting deadlines, and ensuring timely completion of assigned tasks.
• Support Account Managers by handling direct client communications, including calling clients to gather information, provide updates, answer basic account or general marketing questions, and assist with website-related requests via email or phone.
• Consistently demonstrate exceptional written and verbal communication skills by addressing client needs with professionalism, clarity, and a friendly, client-first approach.
• Exercise sound judgment when identifying potential issues, escalating sensitive or high-risk situations, and coordinating with the appropriate internal teams to ensure timely resolution.
• Identify and recommend process improvements to enhance efficiency, accuracy, and effectiveness within the Marketing Assistant role.
• Serve as a knowledgeable resource to fellow Marketing Assistants by sharing best practices and providing guidance when appropriate.

Requirements

• Education
• Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.
• Experience
• 1 year of experience in a marketing support, account coordination, client services, or similar administrative support role, preferably within a digital marketing agency or fast-paced, client-facing environment.
• Demonstrated experience managing a high volume of requests, balancing competing priorities, and consistently meeting deadlines.
• Experience communicating directly with clients and collaborating with cross-functional teams to resolve requests and support account needs.
• Skills
• Exceptional organizational and multitasking skills, with keen attention to detail and the ability to manage a high volume of competing priorities in a fast-paced, team-oriented environment.
• Advanced critical thinking and problem-solving skills, with the ability to independently assess situations, identify solutions, and recognize when escalation is necessary.
• Excellent written and verbal communication skills, with a client-first mindset and the ability to communicate effectively with sophisticated clientele and adapt to different communication styles.

Benefits

• Medical, dental, and vision insurance benefits
• Flexible paid time off, so you can rest, relax, and recharge away from work
• Paid parental leave
• Paid cell phone and service
• Remote office allowance
• Professional development and development courses
• Regular manager check-ins to drive performance and career growth through Lattice