Senior Manager, US Marketing Operations (Seaport MA)

Boston, MA (On-site)

$140K/yr – $210K/yrSenior Level6+ years expFull time

Posted 4 months ago

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Job Summary

Drive end-to-end HCP/Patient contracting and advisory-board operations within pharma marketing, with cross-functional oversight of sponsor, MLR, and speaker-bureau workflows.

  • Own contracting, payments, and compliance for HCP/Patient engagements
  • Must-have: 6+ years in pharmaceutical/biotech operations or related field
  • Standout: Cross-functional leadership with audit readiness and vendor management

Job Description

Responsibilities

  • HCP & Patient Contracting Operations
  • Manage the comprehensive HCP & Patient contracting and payment process for all engagements, ensuring compliance and adherence to policies.
  • Serve as internal subject matter expert for HCP & Patient engagements, training employees on all processes/SOPs/systems as needed.
  • Advisory Boards: Lead end-to-end operational planning and execution of HCP and Patient Ad Boards.
  • Ensure proper contracting, honoraria calculations, documentation and payment processing for all advisors.
  • Manage all logistical operations for live or virtual ad boards.
  • Oversee vendor partners to ensure seamless execution, accuracy and timeliness.
  • Speaker Bureau: Lead all aspects of vendor management for speaker bureau operations, reporting, program logistics and budget management.
  • Ensure compliance with HCP engagement policies, process and programs in close collaboration with Compliance, Legal and Business Operations partners, and help ensure audit preparedness and operational excellence.
  • Sponsorship & Congress Management: Oversee daily operation and continuous improvement of sponsorship process.

Requirements

  • Bachelor’s degree required
  • 6+ years’ experience in pharmaceutical/biotech marketing operations, commercial operations, agency operations, meeting management, project management or related fields.
  • Demonstrated expertise in compliant promotional operations and cross-functional stakeholder management (including MLR-facing work).
  • Proven project and vendor management skills include budget management, planning, prioritization, objective setting, and logistics execution.
  • Excellent communications skills with an ability to efficiently and productively communicate both orally and in writing.
  • Proven ability to collaborate with cross-functional teams.
  • Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Sharepoint
  • English required; other language skills may be considered a plus.

Preferred

  • Project Management certification.
  • Experience with Veeva PromoMats or similar review system.
  • Strong analytical and organizational abilities.
  • Ability to think strategically and work independently, with presentation skills.
  • Demonstrated ability to prioritize and manage multiple projects and effectively influence, collaborate, and communicate with internal and external partners.
  • Excellent interpersonal skills, negotiation, and leadership skills.
  • Comfortable working in a fast pace and high expectation organization where the focus is on both what you do, and how you accomplish your goals and objectives.

Benefits

  • health insurance
  • paid time off (PTO)
  • retirement contributions
  • other perquisites
EMD Serono logo

EMD Serono

We aspire to create, improve and prolong life for people living with difficult-to-treat conditions like infertility, multiple sclerosis and cancer. We are imagining the future of healthcare by working to translate the discovery of molecules into potentially meaningful outcomes for people with serious unmet medical needs. EMD Serono is the healthcare business of Merck KGaA, Darmstadt, Germany in the U.S. and Canada. Our global roots go back more than 350 years. Today, we have approximately 1,100 employees around the US with commercial, clinical and research operations in Massachusetts.Community Guidelines: https://bit.ly/2nbPYl1

Founded in 1981
Boston, Massachusetts, USA
1.8K employees (101 in marketing)