Responsibilities

• Develop and implement a comprehensive Customer Life Cycle Management (CLCM) strategy to drive player retention, engagement, and dedication.
• Leverage real-time CRM capabilities to build personalized, automated, and data-driven customer journeys.
• Define and optimize segmentation models to enhance targeting and improve engagement rates.
• Align CLCM strategies with business objectives to improve Customer Lifetime Value (LTV) and reduce churn.
• Build and optimize real-time, event-driven CRM campaigns that react to player behavior instantly.
• Apply recommendations and personalization techniques driven by AI to deliver hyper-targeted promotions.
• Partner with Product and Tech teams to integrate CRM solutions with real-time player data feeds.
• Develop and track important metrics such as FD conversion rates, CPAs, CPCs.
• Make independent decisions to improve GP value across multiple digital marketing channels.
• Conduct A/B testing and multivariate analysis to optimize engagement and campaign efficiency.

Requirements

• More than 7 years of experience in CRM, Retention Marketing, or Customer Life Cycle Management within regulated iGaming and sports betting markets.
• Comprehensive knowledge of Digital Marketing, Real-time CRM tools, personalization engines, and automation technologies.
• Strong analytical abilities, with the capacity to interpret complex data and convert it into actionable strategies.
• Proven track record in player segmentation, lifecycle marketing, and retention optimization.
• Experience with A/B testing, predictive analytics, and engagement strategies powered by artificial intelligence.
• Strong leadership skills, with the ability to lead cross-functional teams and influence senior collaborators.

Preferred

• Knowledge of regulatory standards in gaming and responsible gaming initiatives is advantageous.

Benefits

• This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.