Responsibilities

• Create a relationship as a deeply trusted advisor with brand executives across the non-RTW/accessories sector
• Partner with our Sales team to understand business goals, expectations, and upselling opportunities of incoming clients
• Drive high retention while consistently identifying expansion opportunities through new product adoption, subscription growth, and data-backed strategic recommendations
• Effectively navigate key brand partner stakeholders, persuading them to increase investment in their creator and affiliate marketing strategies, expanding our share of their marketing budget
• Identify and create solutions for day-to-day issues impacting business across multiple accounts
• Deliver timely, accurate, and professional support to accounts — timeliness is key
• Escalate product feedback, acting as the voice of the customer to inform our product roadmap and priorities
• Strategically bring conversations "up a level" to ensure we're not losing opportunities to drive value for our brand partners
• Identify and implement AI-driven workflows that improve how you work, and contribute to how AI is adopted across the Client Strategy team

Requirements

• 6+ years of experience in account management, with experience working with large non-ready to wear accounts (accessories, shoes, intimates, swimwear, etc.)
• Demonstrated experience managing enterprise or highly complex brand relationships
• Proven track record of driving retention, expansion, upsell, and long-term account growth across strategic customer accounts
• Experience engaging executive stakeholders and influencing decision-making
• Experience managing and developing direct reports in a Customer Success, Account Management, or Client Strategy environment
• Strong analytical instincts with the ability to turn performance data into strategic insight
• Exceptional communication and executive presence
• Ability to thrive in a fast-paced, high-growth environment
• Bachelor's degree required

Preferred

• Deep passion and understanding of the creator economy
• Experience in SaaS Customer Success with a track record of exceeding client expectations
• Familiarity with affiliate marketing platforms and performance marketing
• Experience working in a startup environment

Benefits

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO
• 14 weeks of parental leave
• Wellness & Social Stipend
• Technology Stipend
• Learning & Development Stipend
• 401k program (3% automated contribution from ShopMy!)
• Wellhub Membership
• Company retreats