Senior Director, Client Services (NYC, Retail Experience)

Responsibilities

• Lead the overall client relationship, serving as a senior strategic partner and primary top-to-top contact
• Identify opportunities to strengthen and grow the client relationship through new ideas, partnerships, and strategic opportunities
• Lead cross-functional collaboration across internal client service, creative, production and sponsorship team members, to manage priorities, resources, and timelines across a complex programming calendar
• Develop and evolve a cohesive experiential strategy across two major retail and mixed-use properties in New York City, translating strategy into an annual and seasonal calendar of tiered programming and experiences
• Guide the development of creative concepts and programs that align with property identities, audience needs, cultural relevance, and commercial objectives
• Develop and oversee 360° marketing strategies to promote programming and experiences, partnering with creative, production, sponsorship, and other internal teams to drive awareness, visitation, engagement, and participation
• Support in developing sponsorship strategy, collaborating to identify brand partnership opportunities that align with programming, audience, and commercial objectives
• Oversee budget forecasting and financial management across the programming portfolio, establishing KPIs and evaluating performance to inform future strategy

Requirements

• 8+ years of experience in experiential marketing, live events, destination marketing, cultural programming, or a related agency environment
• Proven experience leading senior client relationships and serving as a strategic advisor to clients
• Experience developing and overseeing 360° marketing strategies that drive awareness, engagement, visitation, and participation
• Strong understanding of experiential strategy, live events, cultural programming, placemaking, sponsorship, audience development, and integrated marketing
• Experience managing complex, multi-program accounts with multiple stakeholders, priorities, and overlapping workstreams
• Demonstrated experience managing and developing direct reports and leading high-performing, cross-functional teams
• Strong financial acumen, including budget development, forecasting, and financial management
• Exceptional strategic, organizational, communication, and presentation skills, with the ability to move between big-picture strategy and day-to-day account leadership
• Collaborative, proactive leadership style with strong instincts for identifying opportunities, anticipating client needs, and driving solutions
• Must be located in the NYC metro area and able to work in our New York City office on a hybrid schedule

Preferred

• Experience within retail, hospitality, entertainment, real estate, placemaking, cultural institutions, or destination-focused environments strongly preferred

Benefits

• Competitive compensation.
• Comprehensive benefits including medical, vision, dental, and wellness programs.
• Generous PTO, including vacation, holidays, and wellness days.
• Professional growth opportunities in a dynamic, creative environment.
• A collaborative, inclusive workplace that values people as much as the work we create.