Senior Director, Client Services | Brand Experience

Responsibilities

• Lead the room. Be a trusted senior partner to clients, from business challenges and growth conversations to the moments when things get complicated.
• Grow the business. Know your clients deeply, identify opportunities and connect their needs to the full range of what Marks can do.
• Build impeccable creative partnerships. Develop trusted, highly collaborative relationships with Creative, Strategy, Production and Project Management, creating the conditions for teams to do their best work together.
• Bring great work to life. Lead integrated experiences across experiential, retail, branded environments, campaigns and content, ensuring the idea stays strong from strategy and concept through production and execution.
• Own the business. Lead the growth, financial health, forecasting and profitability of your portfolio.
• Build great teams. Coach and develop client leaders, create a strong team culture and put people in positions to do their best work.
• Raise the bar. Challenge “the way we’ve always done it,” share what works and continually make the work and the way we deliver it better.

Requirements

• You’ve spent 10+ years growing up on the agency side, with significant experience leading complex client relationships.
• Experiential marketing is genuinely in your DNA. You understand what it takes to turn an idea into something people can actually experience.
• You can connect experiential with retail, environmental design, campaigns, content and integrated marketing, rather than treating them as separate worlds.
• You know extraordinary client work starts with extraordinary internal partnerships, and you have a track record of building strong, trusted relationships with Creative and Production teams.
• You’ve led major national or global brands and can move easily from an executive client conversation to working alongside the team solving the problem.
• You have real commercial instincts. Growth, margin, scope and profitability are part of how you think, not someone else’s job.
• You’re an excellent people leader who knows leadership isn’t about having all the answers. It’s about building a team that can find them.
• You’re curious, collaborative, direct and low-ego. You want to build something, not just inherit something.

Benefits

• Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.