Responsibilities

• Write high-quality content (blog posts, guides, landing pages, and more) that's genuinely worth reading, grounded in a real understanding of each customer's product and audience
• Write across the full range of campaign formats: thought leadership, blog posts, guides, landing pages, and email nurtures
• Move between registers with ease, from a long-form piece in an executive's voice to tight conversion copy on a landing page
• Review every piece your accounts deliver before it reaches the customer, whether you wrote it, a freelancer wrote it, or it started as an AI-assisted draft. (Note: we have separate Editors who edit pieces in production for feedback. Your role is the final review)
• Turn a campaign plan into a coordinated set of assets that tell one story
• Help manage the freelance writers on your accounts, write briefs they can succeed with, and maintain customer brand guides and other assets for reference.
• Work smoothly with larger marketing teams, keeping quality and momentum through multiple reviewers and longer approval cycles
• Act on customer feedback quickly and thoroughly, and keep track of it, so a customer never has to give the same note twice
• Communicate directly with customers about deliverables, timelines, and revisions, and join customer calls as a trusted voice on the work
• Contribute to performance reporting, helping show customers what shipped, how it's performing, and what we're learning

Requirements

• 4–6 years of experience in content marketing, with at least 2 of those years in B2B SaaS. Agency experience can be a plus
• Exceptional writing ability: You're first and foremost a writer. You produce publication-ready content with minimal revisions, writing with clarity, precision, and strategic insight, and you adapt your voice to different brands while keeping your standards high
• Campaign thinking: You see how individual pieces of content connect into a larger arc, and you write each one with its place in that arc in mind
• Range as a writer: You're as comfortable with in-depth thought leadership as with concise, conversion-focused copy, and you can switch between them without losing quality
• Strong editorial judgment: You can read someone else's draft, explain clearly why it does or doesn't work. You catch quality problems before customers do
• Experience working with other writers: You've briefed, edited, or managed freelancers or teammates
• Customer communication skills: You're clear, responsive, and trustworthy with customers, and you build confidence through the quality and reliability of your work
• Experience with larger customers: You've worked with enterprise companies or bigger marketing teams, and you handle multiple stakeholders and review rounds with patience and grace
• Strong organizational skills: You can manage multiple accounts, contributors, and deadlines at once without letting quality or dates slip
• AI fluency: You use AI tools to support your workflow responsibly and effectively, you can edit AI-assisted drafts to publication quality, and you stay current on emerging best practices

Benefits

• Unlimited PTO policy
• Flexible working schedule
• Technology stipend
• Learning stipend
• Health & wellness stipend
• Team lunch stipend
• Health & vision insurance (US only)
• 401(k) retirement plan (US only)