Responsibilities

• Own Client Strategy & Growth: Develop and lead account strategies that drive ~25% revenue growth across your portfolio; Align client goals with actionable plans across media, data, and execution; Identify opportunities to expand partnerships and deepen impact; Manage account performance against both client outcomes and internal business goals
• Lead Client Relationships: Serve as the primary point of contact and trusted advisor to senior client stakeholders; Build strong, long-term relationships grounded in trust, transparency, and results; Set clear expectations and communicate proactively—especially when navigating challenges; Act as the voice of the client internally, ensuring alignment across teams
• Drive Performance & Delivery Excellence: Ensure all work delivered meets a high standard of quality and drives measurable outcomes; Stay accountable to client performance metrics and overall success; Partner with internal teams to ensure strategy, execution, and results are aligned; Step in when needed to solve problems and keep initiatives on track
• Manage the Business (P&L Ownership): Own and manage portfolio-level P&L, including revenue growth and margin targets; Make decisions that balance client success with sustainable business performance; Monitor account health and proactively address risks to performance or profitability
• Lead & Develop the Team: Mentor and coach team members, helping them grow strategically and operationally; Foster a high-performance, collaborative team environment; Ensure clarity of roles, priorities, and expectations across your pod
• Connect Strategy Across the Business: Bring together client goals, data insights, team capabilities, and platform strategy; Identify gaps and opportunities across people, process, and technology; Challenge assumptions and continuously look for better ways to drive results

Requirements

• 15+ years of experience in agency client leadership, delivery, or professional services; 10+ years managing portfolio-level P&Ls, including revenue growth and margin accountability; Proven ability to build and maintain relationships with senior client stakeholders; Strong strategic thinking paired with the ability to operate and execute when needed; Experience leading cross-functional teams and driving alignment across disciplines; Excellent communication skills with the ability to influence, set expectations, and build trust; Deep understanding of performance marketing and business outcomes; Experience in industries such as nonprofit, financial services, insurance, or retail is a plus; A solution-oriented mindset with a focus on creating win-win outcomes for clients and the business; Curiosity and a willingness to challenge the status quo

Benefits

• Health Benefits: Comprehensive (100% company-paid) health coverage for employees & their families, including medical, dental, and vision insurance. We also offer FSA and HSA health options with a company contribution.
• Life Insurance and Disability Coverage
• Retirement Plan: 401(k) plan with a 4% match/company contribution
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays
• Parental Leave: Up to 3 months of paid time off for new parents
• Wellness Program: $1,250 annual reimbursement for health and well-being (gym membership, ski passes, meal plans, fitness equipment, etc.)