Responsibilities

• Turn insights into customer-first merchandising recommendations: Synthesize customer, market, and performance inputs into clear guidance across assortment, pricing, promotions, and omnichannel experience.
• Lead cross-functional workstreams from question to recommendation: Define the business problem and success metrics, shape the analytical and/or research approach, and partner with analytics/research teams to deliver actionable learning and recommendations.
• Shape digital growth priorities: Build scalable frameworks and decision tools that help teams focus on the highest-impact categories and initiatives to improve the digital customer experience and business performance.
• Scale through automation and integration: Automate repeatable work and embed outputs into existing tools and operating rhythms—reducing manual effort while improving consistency, adoption, and speed.
• Provide strategic client consulting: Be a go-to customer strategy partner for Kroger—engaging when needed to bring customer and behavioral insights into planning, challenge assumptions, and help leaders set priorities and make decisions.
• Communicate with clarity and credibility: Create audience-appropriate deliverables (slides, briefs, and emails) that are ready for executive consumption when needed; clearly articulate the “so what,” recommended actions, and expected impact.

Requirements

• 2-4 years of relevant experience
• Critical thinking skills
• Influencing skills
• Relationship management skills
• Strong business/commercial acumen
• Strong communication skills
• Tools and process acumen
• Education: Bachelor's Degree (Master's Degree preferred but not required)

Preferred

• Education: Master\'s Degree preferred but not required