Responsibilities

• Lead cross-functional teams through the full project lifecycle—from discovery and scoping to launch and post-launch optimization—by setting clear expectations, removing blockers, and fostering accountability.
• Serve as the primary technical point of contact for clients, leading technology discussions with confidence and translating technical concepts into business-friendly language.
• Act as a liaison between account management, operations teams, and developer/engineers proactively aligning priorities and ensuring seamless collaboration.
• Guide projects through governance processes by balancing time, scope, and compliance considerations while advocating for the best possible client outcome.
• Gather business, marketing, and technical requirements through active listening and targeted discovery, synthesizing inputs into comprehensive solution designs.
• Architect data feeds, platform configurations, and automated campaign workflows that are scalable, maintainable, and aligned with client goals.
• Troubleshoot and resolve client data feed issues with a resourceful, solutions-oriented mindset—leveraging documentation, platform tools, and peer expertise.
• Develop project scoping and estimating guidelines that enable accurate planning and set realistic client expectations.
• Stay current on Braze platform updates, cross-channel marketing trends, and emerging third-party integrations, and proactively share insights with the broader team.
• Identify patterns in recurring client requests and champion internal process or tooling improvements that raise the bar for the entire organization.

Requirements

• 3+ years of hands-on architecture experience with the Braze platform.
• Demonstrated experience in cross-channel marketing (Email, Push, SMS, Web Push, In-App Messaging).
• Prior consulting or client-facing advisory experience.
• Bachelor’s degree or equivalent professional experience.
• Exceptional communication skills—you can simplify complex technical topics for non-technical stakeholders and present with clarity and confidence.
• Strong collaborative instincts with a track record of leading cross-functional teams without direct reporting authority.
• A resourceful and solutions-oriented approach to problem-solving; you exhaust available tools, documentation, and networks before escalating.
• High emotional intelligence and the ability to navigate ambiguity, manage competing priorities, and maintain composure under pressure.
• A growth mindset—you seek feedback, invest in continuous learning, and help others grow alongside you.

Preferred

• Braze certification or equivalent platform credentials.
• Experience with marketing automation platforms beyond Braze (e.g., Salesforce Marketing Cloud, Iterable, Klaviyo).
• Familiarity with data warehousing, API integrations, or BI/reporting tools commonly used alongside Braze.
• Experience mentoring or managing technical consultants.

Benefits

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.